How to return an item

There are two easy ways to return your items.

1) Return to us for a refund
This is the quickest way to return items. You can also exchange any unwanted items at your local store. Please note for items purchased in 123Catering.co.uk

  • Place the item into its original packaging. Please note that pierced items can only be returned in their original sealed packaging

2) Returning items by post:
You can return items to us by post within 30 days and you will be refunded with the payment method you used to place the order.

Please also ask for proof of postage. Furthermore, please follow below instructions:

  • Please include this notice and original despatch note or a copy inside your parcel
  • Please highlight or place a tick next to the items you are returning on the despatch note
  • Items must be returned in their original condition and in their original presentation box
  • Please note that pierced items can only be returned in their original sealed packaging
  • Make sure the package is sealed securely.

Please note that we are unable to accept returns for Personalised or Engraved items unless the item is faulty or does not match the specifications specified in your order.

If your item is faulty or does not match the specifications contained in your order:

  • Contact us by email on info@123Catering.co.uk
  • If the item is in its original condition, we will refund the goods.

Cooling off period

When you order from us online, you are entitled to a cooling off period when you can return your goods without any penalty. Our cooling off period is 30 days, which includes any statutory cooling off period.

This period starts the day the contract is agreed (i.e. you receive an email from us saying we have despatched your order) and ends 30 days after the day following delivery of the goods.

Certain items are excluded from the cooling off period guarantee, unless we are at fault. These are personalised or engraved items.